TeamFanShop Announces Latest Home Run in Customer Service With New 365-Day Return Policy

JACKSONVILLE, FL July 8, 2009 – TeamFanShop, a division of Football Fanatics, has announced an extended 365 day return policy. The announcement caps off a series of policy enhancements and customer service milestones for the online retailer.

Consumers currently rank stores powered by TeamFanShop more highly than any other online retailer of team and league licensed products at BizRate, Google Shopping, Amazon and other top consumer ranking destinations.

“Total customer satisfaction is absolutely central to the way we do business,” commented Brian Swallow, TeamFanShop VP of Sales & Marketing. “Every decision we make is guided by how it might impact our customers. We’re proud to be the highest ranked online retailer of team and league licensed merchandise, but we don’t take this for granted. Our new 1 year return policy is just one example of our ongoing commitment to delivering the best possible experience for our customers.”

The new return policy is in effect immediately and allows shoppers up to 365 days from the purchase date to receive a full refund on all product returns. Combined with the company’s $10 promise to consumers, TeamFanShop’s new customer satisfaction policy is the most comprehensive of any online retailer dedicated to team and league licensed merchandise.

“The bar for operating a world-class online store continues to rise each year, requiring a real commitment to continuous improvement," said Mark Ewing, Associate Athletic Director for Business Operations, Louisiana State University. “Not only have they proven themselves by developing and operating outstanding e-commerce programs for other division I schools, TeamFanShop has led the way with innovating new merchandising and marketing techniques.”